If you are entitled to a refund, we will refund you the cost of the products on the payment card.
We will not refund the delivery charge.
Returns instructions
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.
Non-faulty items
Please let us know if you wish to return an item within 28 days of receipt by requesting an authorisation by email. No refund or exchange can be given for unauthorised returns. Returns must include invoice number and postcode.
Please note that your right to return an item does not apply to certain items unless the item has a manufacturing fault.
You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components.
If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy.
If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the selected-herbals.com Site. This does not affect your statutory rights.
Faulty items
If you have any problems with your purchase we can offer help and assistance. Please contact our Customer Service via the Contact form.
For faulty or damaged products, please also send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item on https://selected-herbals.com may result in the items being returned back to you.
Replacement turnaround time may depend on the relevant manufacturer’s current availability. We will not accept any claims for losses you suffer during this time.
If a fault or damage to goods is caused by accident, misuse or negligence, it will not be covered by our returns policy.
All faulty or damaged goods will be returned to you at the cost of Selected Herbals.
